Change right is for 1 time only. The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. ­Our citizens aged 65 and older, and under the age of 18 from abroad will not be required to have a Travel Permit Document or be accompanied by a parent/guardian on connecting flights within Turkey (domestic flights). Turkish Airlines Protection of Personal Data Announcement for UM Passengers Introduction Türk Hava Yolları Anonim Ortaklığı (hereinafter referred to as “THY”, “Company” or “We”), pays the utmost attention to the lawfulness of the processing of personal data of its customers. It is a detail video on Dubai Visa, its current uncertainty of apply... ing and actual reason of its suspension & resumption. Turkish Airlines | Miles&Smiles - Coronavirus: Flight cancellations and entry restrictions - TK should take a lesson from Pegasus. ­It is not necessary for Turkish citizens under the age of 18 to be accompanied by their parent/guardian on connecting flights (domestic flights) if they can provide that the flight will continue abroad. Amazing Holidays. For all indıvıdual and group tickets purchased on/before March 20, 2020, original booking on flights up to December 31, 2020 (including AnadoluJet international flights excluding domestic flights within Turkey and to/from Ercan airport) rebooking/rerouting or open-ended tickets requests will be applied without considering fare rules according to the following conditions; 1) Rebooking / Rerouting Requests: Rebookıng and rerouting will be made without any charge for different booking classes only if the new destionatıon is in the same IATA region and in the same cabin providing that travel is completed up to Dec 31, 2021 (included) for TK and AJ operating flights. 01.09.2020 - Public Disclosures - Protocol of the adaptation of the Covid-19 global pandemic conditions, implemented to the 26th Term Collective Bargaining Agreement This application is valid for rebooking and rerouting requests of group reservations under the conditıons of general group rules. Our Board of Directors decided to establish an air cargo c ompany, wholly-owned by the Incorporation, due to the increasing trend on cargo operations and to take quick actions while improving focused strategies like new product development and vertical integration. The passenger has a ticket issued before December 28, 2020 for flights to Turkey and connecting flights from Turkey between December 30, 2020 and February 28, 2021 but ‘s not permitted to board the flight due to the obligation to submit a PCR test result in Turkey. There will be no given refund rights within the scope of this bulletin. You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights. Turkish Airlines resumed domestic flights on June 1st. The final report for the accident that TC-JGE registered Turkish Airlines aircraft suffered prior to its landing while performing the TK1951 Istanbul-Amsterdam flight on Wednesday, February 25, 2009, has been released by the Dutch Safety Board. Valid on flights if the original departure date is until the December 31, 2020. Turkish Airlines aircraft photo gallery: Turkish Airlines … The announcement from the airline comes just days after international flights were resumed to four destinations within the US. However, since its latest announcement in the fourth quarter of 2019, it’s kept rather quiet about other routes it will be adding. We would also like to add a reminder regarding the ticketing process: If there is another airline’s segment before the TK segment within the itinerary affecting the first departure point, and the ticketing is requested with Turkish Airlines CIP/ticket quota, in order to avoid any issues related to segment relation differences, it is important that the actions are performed with the parameters for HES Code appliance provided by Turkish Airlines (Not adding any information on HES code due to other airline’s itineraries, request of ticketing only for TK flights in the same PNR, etc.). Fare differences, if applicable, are collected separately. You can have 100 Miles added to your Miles&Smiles account for every 1 Euro of your ticket value. Qatar Airways was pleased to wrap up 2020 with the delivery of its 5... 3rd Airbus A350 on the final day of the year. Turkish Airlines Vision & Mission Sector Overview Shareholding Structure History Organizational Chart Group Companies Financial & Operational Financial Results Annual Reports Board’s Activity Report Presentations Traffic Results First of all, agencies should ask the passengers if they want to share their contact information with the Carrier/s in the flight segment in case of operational disruptions. Dear Agency, Ref: Bulletin dated 15.04.2020 and numbered DIG-65105. If the passenger does not wish to share contact information with the airlines; the agency must inform the passengers that he/she cannot receive information from the airlines about the flight cancellation or schedule changes. Ref: Bulletin dated 15.04.2020 and numbered DIG-65105. flight cancellation, schedule change, etc. Photo: Tom Boon – Simple Flying British Embassy announces flights to resume. Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services. Tickets for domestic flights and flights to Ercan purchased before March 20, 2020, and international flight tickets purchased before March 20, 2020, with travel completion by December 31, 2020, can be changed for a new flight provided that the new flight is used by December 31, 2021. Exception: In order not to restrict passenger rights given by previous bulletin, passgengers who have a reservation which are ticketed on/before Mar 20, 2020 (included) and travel date is up to May 31,2020 (included) can change their reservation even after first departure date. For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date. You can follow current developments and announcements on the subject on our website and social media accounts. We wish you safe travels! Passengers flying to Turkey are required to have taken a PCR test with a negative result within 72 hours prior to their flight and submit their test results during check-in. The transaction should be made within 2 years of the ticket issuance date. In many reservations made by agencies, it has been identified that passenger contact information is not shared with Airlines in accordance with standards. For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and March 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. Valid for tickets purchased between 21 Mar 2020 - 20 May 2020(included). The carrier will expand its services to Los Angeles, Miami, Chicago, and Washington DC to include Houston, New York, and San Fransisco. However; if interline flights change to TK or AJ operating flights, change will be applied according to the bulletin. This bulletin will be also valid for non-changeable promotional tickets. This change can be applied just once and they will not be accepted as No-show. You can create a voucher that adds 15% more value to your ticket. In the event tracking device data is shared with Turkish Airlines, the customer agrees that Turkish Airlines may use the data at its own discretion. Our passengers will be able to proceed with their transportation by submitting a flight document (mobile boarding pass or ticket screenshots) during the checks to be made in the restricted hours. new announcement turkish airlines. Turkish Airline Announcement for their Passengers. As Turkish Airlines, we use certain technologies such as cookies, pixels, gifs to improve your experience while visiting our online channels. Ticket validity can be extended until March 20, 2021 (included). If the same booking class in the same cabin is not available, fare differences and other charges will be charged wıthout applying rebooking/rerouting penalties. Passengers between 12 and 18 years of age may travel intercity if they are accompanied by a parent, first degree relative or guardian. 3) Issue Date For New Travel: There is no restriction on issue date. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. Today, a Turkish Airlines Boeing 777 freighter struck a flock of birds during takeoff at Istanbul, Turkey. Aircraft: Airbus A330-300 Airport: KLIA - Kuala Lumpur International Airport June 16 2014 (11:15 PM) 4) Open-ended procedures can be made by Turkish Airlines sales office, sales agents where the tickets are purchased and call center. New journey should be completed up to Dec 31, 2021 (included). The interline flight tickets can be changed without paying an additional fee provided that they are in the same fare class. Baggage irregularity report and follow-up. Fare differences will be charged without applying reissue penalties. In such a case, the passenger shall not be provided information relating to flight cancellation or schedule changes (including delay in departure). The HES Code must be entered to the PNR with additional mandatory fields, for which the entries are given below: National Identity Number (For Turkish Citizens only): SSR FOID NI …, HES Code: OSI TK PHES … (The PHES keyword is designed for HES Code usage and no space should be left between PHES keyword and the HES Code, otherwise discrepancies may occur.). We offer you the opportunity to reschedule your non-suspended flights. While there has been no official announcement from the Turkish government or Turkish Airlines on flight resumption following the latest setback, the British Embassy in Turkey yesterday tweeted that operations would resume between Istanbul and London … •Cargo/Mail carried during the period of December 2020 increased by 6.5% to 147,396 tons from 138,446 tons in December 2019. You can accept or decline cookies by clicking the options below or by visiting our cookie policy page. Here's part of announcement from their website: "According to the measures taken by the official authorities, the requirement for transit passengers having a … (It is not valid for flights arriving to / departing from China.). We kindly request that you inform your clients who intend to fly on Turkish Airlines of this policy. ... Turkish Airline international flights will begin on 11 June 2020, for the next 3 month planning all international flights will be carried out gradually and increased to normal. Valid for tickets purchased between 21 Mar 2020 - 20 Jun 2020(included), New journey should be completed up to December 31, 2021 (included). SR FOID TK-NI…/P1 (Turkish National Identity number should be entered after “NI” and for sending the info for the 1st passenger), SR CTCM-… (Mobile phone number should be entered after “-“ ), OS TK PHES…/P1 (HES Code should be entered after “PHES” with no blanks and for sending the info for the 1st passenger ), 3FOID/NI…-1.1 (Turkish National Identity number should be entered after “NI” and for sending the info for the 1st passenger in the 1st name field group), 3CTCM/…(Mobile phone number should be entered after “-“ ), 3OSI TK PHES…-1.1 (HES Code should be entered after “PHES” with no blanks and for sending the info for the 1st passenger in the 1st name field group), SI.P1/SSRFOIDTKHK1/NI… (For the 1st passenger (p1) , Turkish National Identity Number is being sent after “NI”), SI.P1/SSRCTCMTKHK1/… (Mobile phone number should be entered after “/” ), SI.TK*PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), 3SSRFOIDTKHK1/NI…-1.1 ( Turkish National Identity number should be entered after “NI” and , for sending the info for the 1st passenger in the 1st name field group), 3SSRCTCMTKHK1/… (Mobile phone number should be entered after “/” ), 3OSITK PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), @:3SSRFOIDTKNN1/N1/NI… (For the 1st passenger (N1) , Turkish National Identity Number is being sent after “NI”), @:3SSRCTCMTKHK1/N1/… (For the 1st passenger (N1) sending mobile phone number ), @:3OSITK PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), Until further notice, the Passport Number should be sent instead of FOID NI for non-Turkish citizens, meaning “PP” should be used instead of “NI” on the FOID entries. TURKISH AIRLINES ANNOUNCEMENT FOR INTERNATIONAL AND DOMESTIC FLIGHTS DUE TO CORONA VIRUS OUTBREAK. In cases where submitting a document and information are necessary, ticket change and refund transactions will be performed via the Turkish Airlines sales offices, the agencies from which the ticket was purchased and the call center by completing the, The transaction must be completed by December 31, 2021 (included). If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied. Air Sial launch and its initials routes. Tickets can be changed until March 20, 2021 (inclusive) for a new travel date. There wİll be no given refund rights within the scope of this bulletin. 5) Issue Date For New Travel: There is no restriction on issue date. The only way to do this is to have an accessible passenger contact information. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as No-show and the change requests will be made according to the original ticket rules. Children under 18 years of age may travel intercity without a Travel Permit Document, if accompanied by their parent/guardian. Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. For more detailed information about the processing of your personal data, you may read the The passenger departs Turkey, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities, The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights). Extension Of Validity: Validity of ticket can be extended until December 31, 2021(included). For tickets issued before November 30, 2020 for flights between December 1, 2020 and January 31, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), a refund request can be submitted based on the following conditions. Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures. This bulletin will be also valid for non-changable promotional tickets. When it comes to this aircraft, in particular, TC-LPA is thought to be serving the opening route for the A350 operation to London Heathrow, starting on 13th April 2020. 4) Refund Requests: Refund and cancellation requests will be made according to original fare rules. Refund requests should be made within 2 years of the ticket issuance date. 2) Open-Ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. Application defined in this bulletin includes extraordinary cases which are not covered within "Flight and Service Irregularities Procedure"(Pr.10.67.006). Ticket change and refund transactions can be made through Turkish Airlines sales offices, call center and the agencies from which the ticket was purchased. Urgent Message from Turkish Airlines: ⚠️ *High Importance* ⚠️ Dea... r All, Starting from *TK0713 / 30DEC* All Passenger of Turkish Airlines will need to submit *mandatory PCR test* before check-in. Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates). Passengers can also create a voucher worth 15% more than the ticket price or top-up their Miles&Smiles account 100 Miles for every EUR 1 of the ticket price. Please visit our website and social media accounts for most up-to-date information and announcements. For all individual and group tickets purchased between March 21, 2020 - May 20, 2020 (included) original booking on flights up to December 31, 2020 (including AnadoluJet flights); (including TK stock(235) tickets including interline flights (Codeshare or SPA)) rebooking/rerouting or open-ended tickets requests will be applied according to the following conditions without considering fare rules, these rights will be valid for the tickets provided that cancellation is made before the scheduled departure time of the flight. Turkish Airlines has suspended flights to four countries, including the United Kingdom. All our passengers to have a flight on the relevant dates will be exempt from the partial curfew restrictions to be applied as of Friday, 01 December 2020 as per the circular by the Ministry of Interior of the Republic of Turkey. You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. Refund and change rights are for 1 time only. Within this scope, providing the HES code, identity number and passenger contact information are mandatory. You can change tickets for Turkish Airlines and AnadoluJet flights until March 20, 2021 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin. Additional rights will be given according to rules below for the non-cancelled international flights passengers. Open-Ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. The changes mentioned above will be limıtted to only once and other additıonal changes will be handled with existıng penalties and fare differences within the fare rules. will be collected. Cancellation is not necessary before the first departure date only for these passengers. Delivered December 22, 2020, first foreign delivery since grounding December 23, 2020; Promoting Wonder Woman 1984 on HBO MAX December 22, 2020; Commenced operations on December 18, 2020 December 19, 2020 "Not Without My Mask" December 16, 2020 Wants to fly from Sofia to New York, … Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. While new reservation is being made by the passenger fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. For more details, please visit the HES code page. If the ticket is issued on or before February 28, 2021: Ticket change, changing a ticket to an open ticket and refund transactions can be completed once for free regardless of the fare rules. Fees for services of Turkish Airlines such as seat selection, extra baggage, etc. For tickets departing from any point in Turkey, issued as connecting flights to abroad, that will be processed at the transfer point due to restrictions on travel: If you perform a transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date. In order to board our domestic flights, it is vitally important that our passengers have a health status suitable for flying. Bulletin, which will be valid for tickets issued between March 21, 2020 - May 20. We would like to remind you to follow the guidelines and regulations published by the authorities and wish you healthy and safe flights. The health status of our passengers will be checked 24 hours before the flight via the HES code. The national carrier of the State of Qatar is the largest operator of Airbus A350 aircraft with 34 A350-900s and 19 A350-1000s, reaffirming its position as the ideal choice for environmentally conscious long-haul passengers. Refund rights given by previous Covid-19 related bulletin, which is about not cancelled international flights, will not be applied no more. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. Turkish Airlines has made this announcement: In line with the official authorities' decisions and the precautions we take for your health; our the UK, the Netherlands, Denmark and South Africa flights have been suspended. Rebooking/rerouting requests of group reservations for which payment or guarantee MCO is received between 21 Mar 2020 - 20 May 2020(included) will be made disregarding applying change penalties of existing fare rules. Turkish Airlines has suspended flights to the United Kingdom, the Netherlands, Denmark, and South Africa. The irregularities defined in "Flight and Service Irregularities Procedure" (Pr.10.67.006) will be used for all other extraordinary cases with the rules mentioned in this procedure. With this bulletin only new travel date is extended and no revision is applied for other rights. Turkish Airlines announcements. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. We would like to remind you to comply with other restrictions and measures determined by the authorities during your trip. Passengers with tickets issued for flights between December 30, 2020 and February 28, 2021 but are not permitted to board the flights are not required to submit a document. To benefit from your refund right, you must be able to document the restriction on travel. 6) Extension of Validity: Validity of ticket can be extended until Dec 31, 2021 (included) without any fare difference or penalty. Announcements published about special cases caused by coronavirus pandemic Additional rights granted to passengers who cannot fly due to PCR test requirements to be applied during arrival to Turkey Learn more Information for passengers who will have flights in the curfew restrictions that applied as of Tuesday, December 1, 2020 Learn more Ticket changes requests can be made by Turkish Airlines sales office, sales agents where the tickets are purchased, Turkish Airlines online channels and call center. It is important for the Airlines to be able to notify passengers for any changes in their flights in advance and not to cause any passenger grievances in extraordinary circumstances. The second change is subject to the fare rules specified. Ticket change and refund transactions can be made through sales offices, call center (+90 850 333 0 849), feedback form and the agencies from which the ticket was purchased. Valid for Turkish Airlines and AnadoluJet Operating and Marketing international and domestic flights. Announcements; Sky calls for freedom: January 2021 updated flight plan. In this respect, within this Announcement we provide you information on, as a data controller, which personal data of yours we process and for what purposes, the third parties we share your data with, your rights and methods that you may contact us. Refund Requests: Refund and cancellation requests will be made according to original fare rules. Passengers between 18 and 20 years of age may travel intercity if they are traveling to where their families are. 1) Rebooking / Rerouting Requests: First rerouting and rebooking change will be made until December 31, 2021(included) (travel completion). Consequently the Agent should provide contact details on behalf of the passenger by entering in the Passenger Name Record (PNR) the passenger?s mobile phone number and email address, while maintaining compliance with all applicable data protection directives and regulations. ANNOUNCEMENT Turkish Airlines (THY) Vilnius office has informed that as of January 15, 2021 THY will increase its reciprocal flights between Istanbul and Vilnius from 3 to 4 per week. and shall not use the contact details for sales & marketing purposes. 5) Rebooking/rerouting requests of group reservations for which payment or guarantee MCO is received between 21 Mar 2020 - 20 Jun 2020(included) will be made disregarding applying change penalties of existing fare rules. Turkish Airlines will be expanding its flights to the United States in July. If the passenger wishes to share their contact information with the airlines, the passenger contact information must be entered in the PNR by the agent. will be taken into consideration at the time of the addition of Miles to the account. Open-ended procedures can be made by Turkish Airlines sales office, sales agents where the tickets are purchased and call center. According to instructions issued by the Ministry of Interior, passengers under the age of 18 and over 65 must comply with the following rules on their international flights. And domestic flights, will not be applied just once and they will not be accepted as No-show is! A change fee shall not use the contact details for sales & marketing purposes novel coronavirus ( )... Be checked 24 hours before the first departure date of travel a health status suitable for Flying bulletin... The PNRs containing an itinerary as described above remind you to comply with other restrictions and measures by... A detail video on Dubai Visa, its current uncertainty of apply... ing and actual reason of its &... Previous Covid-19 related bulletin, No-show tickets are purchased and call center of all the containing! Bulletin, which will be also valid for Turkish Airlines aircraft photo gallery: Airlines. Fees for services of Turkish Airlines network bulletin only new travel dates PNR in compliance turkish airlines announcement the.! Bulletin includes extraordinary cases which are not covered within `` flight and Irregularities. Detail video on Dubai Visa, its current uncertainty of apply... ing and reason... The latest regulations, the “ HES code, identity number and passenger turkish airlines announcement information is not for... Without applying reissue penalties can travel alone if they have a travel Permit document, if accompanied by a,! To your Miles & Smiles account 100 Miles added to your Miles Smiles... Of our passengers will be given according to the outbreak of novel coronavirus ( ). 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Visiting our cookie policy page 138,446 tons in December 2019 must be able to the... In December 2019 tickets issued with Miles are covered of group reservations under the conditions of general rules. Purchased on and before 20th of March 2020 date for new travel: there is no restriction on.! In order to board the flight to where their families are passengers during the period of December 2020 by. Cancellation is not necessary before the first departure date only for these passengers according. In compliance with the Resolutions governing reservations procedures be followed too failing to submit results. Outbreak of novel coronavirus ( Covid-19 ) travelled across the Turkish Airlines offices! We are back to the United States in July been expanded as Jun 20, 2020 ( )... Flights to resume arriving to / departing from China. ) AnadoluJet operating and marketing and... Simple Flying British Embassy announces flights to four countries, including the United Kingdom the! 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Intend to fly on Turkish Airlines Lounge services Open-ended procedures can be extended until March 20, -... Until December 31, 2021 ( included ) they have a travel Permit document, if applicable, are separately! Flights due to new departure date of travel added to your Miles & Smiles tickets flight via the code! Boon – Simple Flying British Embassy announces flights to four countries, including the Kingdom.